PSP UK · Account help

Find it. Learn how to use it.

Instructions for the tools in your account, with links straight to the right place.

Find your way around

Use the account navigation to move between preparation tools. On a phone, open More for the remaining tools and Account help.

  1. Open My pathway for your preparation overview.
  2. Choose Tests, Applications, Interview or Progress.
  3. Use Account help for these instructions or the Account help button for a question.
Start test practice

Open Tests and choose the assessment named in your vacancy or invitation. Access and practice formats depend on your plan. Your official invitation takes priority.

  1. Open Tests.
  2. Choose the assessment and the grade band or practice track that applies to you.
  3. Read the format instructions, then start the available practice.
Find results and reports

Open Progress for saved practice results. Open the interview tool for saved interview reports. This assistant cannot read your private results.

  1. Open Progress and choose your completed practice.
  2. Review the available score or answer breakdown.
  3. For an interview report, open your interview history.
Change your grade or goal

Update your target in Profile. Use the grade or practice track that fits your actual competition or job announcement.

  1. Open Profile.
  2. Update your target grade, role and current stage.
  3. Choose Save settings.
Save an experience example

Keep genuine experience examples in your Evidence Bank.

  1. Open Evidence Bank.
  2. Give the example a title and add the relevant behaviours.
  3. Write the Situation, Task, Action and Result.
  4. Choose Save evidence, then return to the library to rehearse it.
Prepare an interview plan

Build your interview preparation around the criteria in your actual vacancy or invitation. Saved examples help you rehearse your own evidence.

  1. Decode your vacancy and save relevant evidence.
  2. Open Interview Coach and prepare against the vacancy.
  3. Choose a main example and a backup, then rehearse.
Check your plan and access

Your account page shows your access and billing information. This assistant cannot see your plan, payment or expiry date.

  1. Open your account page while signed in.
  2. Read the access or membership information shown there.
  3. If a payment is missing or access looks wrong, contact support with a brief description.
Cancel renewal

The current UK Competition Pass ends automatically after 60 days. There is no subscription to cancel and no automatic renewal. If you have an older recurring subscription, sign in, open Profile and choose "Manage billing or cancel". Check the billing portal confirmation. I cannot cancel a plan or check your billing from this chat.

Export or manage account data

To request a copy of your UK account data, contact PSP UK support. Account deletion is available separately in Profile.

  1. Open Contact support and request a copy of your UK account data.
  2. Use Profile if you want to review the account deletion option.
Get support

Use the contact page to reach PSP UK support. Include the tool name, a short description and what you expected to happen. This chat does not send a message to support, and I cannot inspect your account.